FAQ

We want your shopping experience with Dear Sunday to be simple, lovely and effortless. Here are some answers to questions you may have.

1. PRODUCTS

Q: What materials are used for Dear Sunday scarves?

Our scarves are thoughtfully crafted using premium materials, including satin silk, designed to offer a soft, smooth and lightweight feel.

Q: What is the size of your scarves?

Our standard scarf size is 110cm × 110cm, unless otherwise stated in the product description.

Q: Will the actual colour look exactly like the pictures?

Product colours may vary slightly due to lighting conditions, photography and individual screen settings.

2. ORDERS & PAYMENT

Q: How can I place an order?

Simply browse our collection, select your favourite scarf, add it to your cart and proceed to checkout.

Q: What payment methods do you accept?

Available payment methods will be displayed at checkout.

Q: Can I change or cancel my order after placing it?

Please contact us as soon as possible if you wish to make changes. Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

3. SHIPPING & DELIVERY

Q: Do you ship across Malaysia?

Yes! We deliver to locations across Peninsular Malaysia, Sabah and Sarawak.

Q: How long does delivery take?

Estimated delivery times are:

Peninsular Malaysia: 2–5 business days.
Sabah & Sarawak: 3–7 business days.

Delivery times may vary depending on courier services and location.

Q: How can I track my order?

Once your order has been shipped, you will receive a tracking number to monitor your parcel.

4. RETURNS & EXCHANGES

Q: Can I return or exchange my scarf?

If you receive a defective, damaged or incorrect item, please contact us within 3 days of receiving your order. Our team will review the issue and assist you accordingly.

Q: What if I receive the wrong item?

We're sorry if this happens! Please contact us with your order number and clear photos of the item received so we can help resolve the issue.

Q: Can I return an item because I changed my mind?

For hygiene reasons, we generally do not accept returns or exchanges for change-of-mind purchases.